Last updated: July 2026
We want you to love what you ordered. If something isn't right, we're here to help — no runaround, no hassle.
Return Policy
We accept returns within 14 days of the date you received your order, as long as the item is:
- Unworn and unwashed
- In its original condition with tags still attached
- Free from perfume, makeup, or any other stains
Items that do not meet these conditions will not be accepted for return.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Items marked as "Final Sale" or purchased during clearance promotions
- Items that have been worn, washed, or altered
- Items returned after the 14-day window
Exchanges
Want a different size or style? We're happy to help with an exchange, subject to availability. Please contact us first before sending anything back so we can check stock and guide you through the process.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item — we sincerely apologize. Please contact us within 7 days of receiving your order with:
- Your order number
- A photo of the item and the issue
We'll sort it out quickly, whether that's a replacement, store credit, or a full refund.
How to Start a Return or Exchange
- Email us at service@lisawho.com with your order number and reason for return
- We'll review your request and send you return instructions within 1–2 business days
- Ship the item back using a trackable method — we recommend keeping your tracking number
- Once we receive and inspect the item, we'll process your refund or exchange within 5 business days
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, damaged goods, etc.), in which case we'll cover it.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Still Have Questions?
We're always happy to help. Reach out anytime at service@lisawho.com or visit our Contact Us page.